Client Partner - Insurance

Client Partner – Insurance (Life Sciences & Healthcare Industry)

Location:

Chattanooga, TN or Atlanta, GA

The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction focusing on the US Business of the customer. All of sales, delivery, and operations teams for the US Geography will roll up to the CP.

• Define long‑term approach/plan for the account and execute the plan with quarterly and monthly KPIs.
• Stakeholder management – building and managing client relationships at the VP and CXO level.
• Accountable for quantified targets of revenue growth, order booking, operating margin, customer satisfaction, and employee satisfaction.
• Work closely with customer‑side decision makers for upselling and cross‑selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & Cloud.
• Generate sales and demand via rigorous regular review of pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute account‑specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals (proactive and responses to RFP/RFIs).
• Manage and escalate (when necessary) to ensure fulfillment of resources to meet revenue and delivery commitments.
• Identify and groom team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between customer(s) and delivery leaders.
• Interact with supplier relationship team from customer organization to maintain smoother flow of contracts, invoices, and payments.

• Experience with rapid growth in accounts and experience in global delivery model.
• Prior experience managing a P&L in a leadership role is a must.
• Experience in a sales role in the insurance industry.
• Ability to present at senior and executive levels and navigate multiple layers of the customer organization.
• Ability to work with different teams in various service lines and functions across multiple time zones.
• Ability to manage multi‑cultural teams.
• Be based in Chattanooga and willing to travel to different client locations in the US.

Salary Range: $131,750 - $201,250 a year

Location ‑AD1

Bachelor of Computer Science