Inside Sales Support Specialist

This position can be located in Nashville, Knoxville, Huntsville, or Chattanooga, TN

The Inside Sales Support Specialist plays a critical role in supporting the sales team by providing timely vendor coordination, pricing research, quote development, and opportunity management. This position serves as a key liaison between vendors, suppliers, and the sales organization, ensuring rapid response to customer opportunities and helping drive revenue growth through accurate, professional, and efficient sales support.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where urgency, communication, and problem-solving are essential.

• Partner closely with outside sales representatives to support customer opportunities from initial inquiry through proposal submission.
• Assist sales personnel in gathering information, preparing quotations, and developing customer solutions.
• Prioritize and manage multiple requests while maintaining a sense of urgency and responsiveness.
• Track open opportunities and proactively follow up on outstanding items to ensure timely completion.
• Serve as a primary point of contact for vendors and suppliers regarding pricing, availability, lead times, and product specifications.
• Request and obtain vendor quotations for customer opportunities.
• Build and maintain strong working relationships with manufacturers, suppliers, and distributor partners.
• Coordinate with vendors to resolve pricing discrepancies, delivery concerns, and product-related questions.

• Research products, applications, specifications, and competitive offerings to support customer requirements.
• Analyze vendor proposals and pricing to identify the most competitive solutions.
• Prepare accurate customer quotations, proposals, and supporting documentation.
• Verify pricing, margins, and contractual requirements before submission.

• Support the sales team in managing opportunities through CRM and other business systems.
• Maintain detailed records of vendor communications, quotations, and project documentation.
• Coordinate internal resources to ensure customer requests are addressed promptly and accurately.
• Assist with bid preparation, project tracking, and special sales initiatives.

• Provide professional and timely communication with internal and external stakeholders.
• Respond to customer inquiries when requested by the sales team.
• Help ensure a positive customer experience by supporting rapid response times and accurate information delivery.
• Escalate critical issues and opportunities to the appropriate sales personnel.

• Associate degree or equivalent work experience preferred.
• 2+ years of experience in sales support, inside sales, customer service, purchasing, or a related business function.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Microsoft Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.

• Experience working with vendors, distributors, or manufacturers.
• Experience preparing quotations, proposals, or bid documents.
• Knowledge of CRM systems and ERP/business management software.
• Background in industrial equipment, material handling, construction, manufacturing, or B2B sales environments.