Group Sales Manager

Note:
This role will support both our flagship hotel - The Edwin AND our tribute hotel, The Kinley (both Marriott products) in downtown Chattanooga, Tennessee!

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent.

Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Group Sales Manager is responsible for assisting in all activities of the hotel sales, providing assistance with sales related projects and entering items into our sales systems. You will work with the sales team to ensure the high levels of guest satisfaction. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM.

ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Job Requirements:

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Initiate new sales, prospects and qualified leads. Make a minimum of 10 prospecting sales calls a week.
• Host and entertain clients and maintain client accounts
• Conduct property site tours with the intent of promoting hotel facilities and services
• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business
• Develop sales plans and strategies to meet and exceed established revenue and room night goals
• Partner with operations departments to ensure full participation in servicing accounts
• Reports directly to Dual Director of Sales & Marketing.
• Responsible for accepting and completing group sales related opportunities for detailing and execution as assigned by DOS
• Ensure proper adherence to turnover process, ensuring contracts, space and billing is complete and accurate.
• Complete a sales report, in-office call report, and confirmed sales report each week due on Friday.
• Be aware of local activities and attend functions to represent the hotel (chamber meetings, travel shows, etc.).
• Handle incoming sales calls and conduct property tours with potential customers.
• Maintain an organized filing system of accounts and complete all necessary sales paperwork.
• Communicate bookings and customer needs to other hotel employees in order to provide a smooth transition and ensure guest satisfaction and returned business.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Seeks and participates in development opportunities above and beyond training required by VISION.
• Compiles with and…