Account Manager

Job Title - Account Manager

Chattanooga, TN (On-Site)

We are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals.

You will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.

• Manage customers with historical freight; grow and expand relationships with them
• Develop, Grow, and Expand new customers onboarded by the Sales Team
• Collaborate with Sales Team to ensure that customer needs are understood and supported
• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable
• Oversee and train operations to assist with daily tasks
• Carrier Vetting
• Provide useful and timely updates during shipment life cycles
• Identify cross selling opportunities
• Source capacity to meet customer needs
• Assist with team to establish SOP’s for Truckload Operations
• Provide creative solutions for complex transportation situations as they arise

• Entrepreneurial and bold attitude paired with a confident personality
• Proven ability to manage detail on multiple projects simultaneously
• Strong understanding of truckload market, including all modes of transportation
• Excellent verbal/written communication skills and follow-thru abilities.
• Proactive problem-solving and negotiation aptitude.
• Strong work ethic with team mentality.