Lead Strategic Account & Customer Success Partner

Description

Beemac Trucking is seeking an experienced, results-driven Lead Strategic Account & Customer Success Partner to manage, strengthen, and grow high-value, multimillion-dollar customer relationships across our transportation, logistics, and supply chain network.

This senior, customer-facing opportunity is ideal for a strategic account manager or customer success leader who can translate performance data into meaningful business improvements, lead executive-level customer engagements, resolve complex challenges, and create long-term value for customers and Beemac Trucking.

• Own and strengthen relationships with strategic, enterprise, and high-value customers.
• Develop account strategies that improve retention, service performance, operational efficiency, customer satisfaction, and growth.
• Lead quarterly and monthly business reviews, executive presentations, performance discussions, and strategic planning sessions.
• Monitor KPIs, scorecards, customer commitments, risks, and growth opportunities.
• Analyze performance data and translate insights into clear, actionable recommendations.
• Partner with Operations, Sales, Brokerage, Analytics, Billing, Finance, Safety, and Executive Leadership to deliver measurable results.
• Lead escalations and coordinate timely resolutions across internal and customer stakeholders.
• Support contract renewals, pricing reviews, rate discussions, and account-expansion strategies.
• Maintain accurate account plans, reports, presentations, action items, and performance updates.
• Lead strategic customer initiatives and influence results across teams without direct authority.

• Bachelor’s degree in business, supply chain, logistics, transportation, operations, marketing, communications, or a related field preferred.
• Proven success managing large, enterprise, or multimillion-dollar customer accounts in a B2B environment.
• Eight or more years of strategic account management, customer success, or related experience preferred.
• Transportation, logistics, supply chain, 3PL, freight brokerage, or asset-based trucking experience strongly preferred.
• Experience leading executive customer meetings, business reviews, performance presentations, and account strategies.
• Strong analytical ability with experience using KPIs, scorecards, dashboards, and performance data.
• Demonstrated success managing escalations, improving customer outcomes, supporting retention, and identifying growth opportunities.
• Excellent executive communication, presentation, relationship-management, and problem-solving skills.
• Ability to balance customer priorities, operational capabilities, financial performance, and company objectives.
• Proficiency with Microsoft Office; experience with Power BI, CRM platforms, transportation management systems, or similar reporting tools preferred.

This is initially an individual-contributor role with significant cross-functional leadership responsibility. As Beemac Trucking’s strategic customer management capabilities continue to scale, this position may have the opportunity to help develop the function and build a supporting team.

• Competitive Base Salary with an incentive performance-based commission structure
• Employee Stock Ownership Program (ESOP) with annual allocations—you are an employee-owner
• 401(k) with company match
• Medical, dental, vision, disability, and life insurance
• Paid time off
• Eight paid holidays

Established in 1984, Beemac Trucking is a nationally recognized, innovative transportation and logistics leader with more than 55 specialized freight terminals across North America.

As a 100% employee-owned company, we combine the resources and…