Technology Center - 1st Shift Operator

Summary:

Our Security Officers protect the industrial or commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class‑A office buildings, luxury residential properties, distilleries, Fortune 500 companies, financial institutions, telecommunications, manufacturing/industrial factories, hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail‑oriented. This position is responsible for using best practices for communicating information surrounding incidents to leadership as appropriate.

The CTC Operator 1 will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests.

The CTC Operator 1 is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

• Monitor various tools to identify threats and/or risks to the organization.
• Coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems.
• Maintain records of communications and events.
• Handle situations of a sensitive nature and maintain confidentiality and information security practices.
• Conduct investigative video reviews and report findings; assist in investigations and update requestors promptly.
• Document all reported incidents, notifying appropriate parties for escalation or other business-required actions.
• Ensure all systems within the CTC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on‑site security personnel using surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
• Monitor extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats.
• Collect real‑time information and alert relevant offices or employees during an ongoing police or fire emergency in proximity to an asset.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces.
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms.
• Possess strong understanding and troubleshooting capabilities for CCTV, physical access control, and various security software platforms.
• Be detail‑oriented, organized, and able to multitask in a fast‑paced, deadline‑oriented environment.
• Analyze problems, identify causes, and implement results‑oriented solutions.
• Possess excellent organizational and time‑management skills.
• Have strong computer skills and high proficiency in the Microsoft workspace.
• Demonstrate a professional demeanor and excellent customer service skills.
• Work independently while also being a team player.
• Communicate verbally and in writing in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare and provide reports as required.
• Have an analytical mindset with the ability to identify and elevate critical issues.
• Support daily screen exposure for extended periods.

• No supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors.

• Problem Solving
• Technical Skills
• Customer Service
• Interpersonal Skills
• Oral Communication
• Written Communication
• Diversity
• Ethics
• Organizational Support
• Judgement
• Professionalism
• Quality
• Safety and Security
• Adaptability
• Attendance/Punctuality
• Dependability

• High School diploma or GED.
• Minimum age 18.
• Ability to pass a criminal background check and drug test.
• Minimum 1 year of customer service experience.
• Preferred 1+ years in a physical Security Operations Center, GSOC, or similar dispatch center.
• Related experience in crisis management,…