Technology Center - 2nd Shift Operator

Summary

Our Security Officers protect the industrial or commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class‑A office buildings, luxury residential properties, distilleries, Fortune 500 companies, financial institutions, telecommunications, manufacturing/industrial factories, hospitals, and many others. The successful candidate will be a problem‑solver, possess critical thinking skills, and be detail‑oriented. This position is responsible for using best practices for communicating information surrounding incidents to leadership as appropriate.

The CTC Operator 1 monitors cameras and alarms, dispatches associated calls via telephone and radio, and provides general assistance to employees and guests.

• Monitor various tools to identify threats and/or risks to the organization.
• Coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security.
• Maintain records of communications and events.
• Handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices.
• Conduct investigative video reviews and report findings; assist in investigations and update requestors promptly.
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business‑required actions.
• Ensure all systems within the CTC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on‑site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
• Proactively monitor extreme or adverse atmospheric conditions (hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena) that can cause damage, disruption, or threats to life and property.
• In the event of an ongoing police or fire emergency in proximity to an asset, promptly collect real‑time information and alert the relevant offices or employees affected.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms.
• Have strong understanding and troubleshooting capabilities for CCTV, physical access control, and various security software platforms utilized by the organization.
• Be detail‑oriented, organized, and capable of multitasking in a fast‑paced, deadline‑oriented environment.
• Analyze problems, identify causes, and implement results‑oriented solutions.
• Maintain excellent organizational and time‑management skills.
• Possess strong computer skills with high proficiency in the Microsoft workspace and the ability to find information fast.
• Show a professional demeanor and excellent customer‑service skills.
• Work independently while also being a team player.
• Excellent verbal and written communication skills in English; fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare and provide reports as required.
• Have an analytical mindset with the ability to identify and elevate critical issues.
• Position requires sitting and screen exposure for extended periods.

• This job has no supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors.

• Problem Solving – Identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; work well in group problem‑solving situations; use reason even when dealing with emotional topics.
• Technical Skills – Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Customer Service – Manage difficult or emotional customer situations; respond…