Account Manager
Job in
Chattanooga, Hamilton County, Tennessee, 37404, USA
Listed on 2026-07-08
Listing for:
NANA Regional Corporation
Full Time
position Listed on 2026-07-08
Job specializations:
-
Security
-
Management
Job Description & How to Apply Below
The Account Manager provides strategic leadership and oversight of security operations across multiple TVA facilities located throughout Tennessee, Mississippi, and Kentucky. The position is responsible for ensuring contract compliance, workforce management, quality assurance, customer satisfaction, staffing continuity, financial accountability, and operational excellence.
The Account Manager serves as the primary liaison between TVA leadership, the Contract Technical Supervisor (CTS), Contractor management, and field operations personnel to ensure consistent execution of all contractual obligations.
This position is dedicated exclusively to the TVA Security Guard Services Contract and may not perform duties for any other company contracts.
Position is contingent upon contract award
** Responsibilities*
* Contract Management and Leadership.
+ Serve as the Contractor's authorized representative with full authority to act on behalf of the company throughout the duration of the contract.
+ Accept notices of deductions, inspection reports, corrective actions, and official correspondence on behalf of the Contractor.
+ Provide leadership and direction for all contract operations and security personnel.
+ Ensure all contractual obligations, performance standards, and operational requirements are achieved.
+ Maintain effective working relationships with TVA representatives and stakeholders.
+ Security Operations Oversight.
+ Provide management oversight for security services.
+ Security guard staffing and workforce deployment.
+ Facility access control operations.
+ Visitor management and credential verification.
+ Patrol operations and perimeter security.
+ Incident response and emergency support activities.
+ Security reporting and documentation.
Training and qualification compliance.
+ Workforce scheduling and staffing coverage.
+ Performance management and operational accountability.
+ The Account Manager shall ensure consistent implementation of security services at TVA facilities including offices, dams, substations, warehouses, administrative buildings, and other critical infrastructure locations.
Quality Assurance and Compliance.
+ Implement and oversee the Contractor's Quality Control and Quality Assurance programs.
+ Monitor workforce compliance with contract requirements, TVA policies, General Orders, Post Orders, and operating procedures.
+ Ensure consistent application of security standards across all assigned locations.
+ Conduct operational reviews and compliance assessments.
+ Monitor corrective actions and ensure deficiencies are resolved promptly.
+ Support audits, inspections, and performance evaluations conducted by TVA.
Staffing and Resource Management.
+ Ensure adequate staffing levels are maintained to support all contract requirements.
+ Coordinate staffing resources to address vacancies, variable coverage, extraordinary coverage requirements, and special projects.
+ Manage workforce scheduling and staffing strategies.
+ Oversee recruitment, retention, onboarding, and workforce development initiatives.
+ Coordinate support functions necessary to maintain uninterrupted operations.
+ Incident Management and Investigations.
+ Ensure timely and accurate investigations of security incidents.
+ Review incident reports and determine appropriate corrective actions.
+ Coordinate responses to significant security events, emergencies, and operational disruptions.
+ Provide executive-level oversight during critical incidents.
+ Ensure accurate documentation and reporting of all security-related events.
Reporting and Documentation.
+ Ensure timely and accurate reporting of:
+ Security incidents
+ Safety occurrences
+ Unfilled hours
+ Extraordinary staffing requests
+ Contract performance metrics
+ Quality assurance findings
+ Compliance activities
+ Operational deficiencies and corrective actions
+ Prepare executive summaries and management reports for significant incidents involving:
+ Security breaches
+ Security vulnerabilities
+ Safety-related events
+ Operational disruptions
+ Matters identified by TVA leadership or Contractor management
Client Relationship Management.
+ Serve as the primary point of contact between the Contractor and TVA.
+ Maintain regular communication with the Contract Technical Supervisor (CTS).
+ Participate in meetings, reviews, inspections, and operational planning discussions.
+ Address performance concerns, contract issues, and operational challenges in a timely manner.
+ Foster a collaborative partnership focused on operational excellence and customer satisfaction.
Policy and Program Administration.
+ Work in conjunction with the CTS regarding updates, maintenance,…
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