Instrumentation Tech II

Serves as a local field service technician dedicated to Measurement Solutions products to ensure our customers' needs are met with the highest level of professionalism. Builds customer relationships through solutions-oriented communications. Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems.

• Perform onsite demand and contract field services to support customers' installed base for instrumentation, including diagnostics, troubleshooting, calibration, start-up, and commissioning services. Recommend approaches on repair, replacement, and upgrades.
• Provide informal and on-the-job customer training.
• Effectively communicate customer needs and opportunities to the organization and use technical skills to develop tactics and strategies to support those needs.
• Partner with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.
• Report performance measures toward goals.
• Complete all required reports, certificates, and relevant documents in a timely manner.
• Use the Acclivus R3 dialogue process.
• Own safety for self and others by adhering to all safety and quality rules and regulations.
• Perform other duties as assigned.

• Education & Experience:
  
  1800 hours of technical education or equivalent (Associate’s degree) and three (3) years of relevant experience, OR High School Diploma and five (5) years of relevant experience.