MSU Field Technician - Chattanooga, TN

SUMMARY

As a vital part of the Technology Services Division and the MSU Department, this position will provide support to the Technology Services Division.

• Must possess excellent communication skills to brief managers on installation progress, read blueprints, and follow instructions precisely.
• The MSU Field Technician is responsible for ensuring that all work duties within the Technical Team are coordinated properly and carried out according to established standards.
• Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, their wiring, and associated system components using basic hand tools (testers, toners, voltmeters, screwdrivers, pliers, etc.) and power tools (drills, cutters, grinders, etc.)
• Conduct site tours of client sites according to client contracts, policy, and procedures.
• Work closely with Management Staff to resolve immediate operational and/or safety concerns and participate in scheduling and operational programs as directed.
• Provide a detailed report of replacement parts needed for repairs.
• Determine material requirements and installation procedures to ensure the completion of projects.
• Receive work assignments from supervisor, collect tools and materials, and transport materials and tools to the work site.
• Maintain a clean work and storage area.
• Comply with and adhere to all applicable policies and procedures.
• Help facilitate training for other employees where applicable.
• Driver’s license requirement and ability or competency in towing trailers as needed.
• Perform other assigned duties.
• Complete assigned work orders.
• Assist the Technology Services Division with product demonstration.
• Willing to travel for TSD contracts.

None

To perform the job successfully, an individual should demonstrate the following competencies (minimum of
5):

• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity, promotes a harassment‑free environment; builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures;
  Completes administrative tasks correctly and on time; supports the organization’s goals and values;
  Benefits the organization through outside activities;
  Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions;
  Exhibits sound and accurate judgement;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision‑making process;
  Makes timely decisions.
• Motivation
  - Sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against the standard of excellence.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Develops realistic action plans;
  Sets goals and objectives;
  Organizes or schedules other people and their tasks.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Quantity
  - Meets productivity standards;
  Completes work in a timely manner;
  Strives to increase productivity;
  Works quickly.
• Safety and…