Field Service Representative
Listed on 2026-08-09
-
Trades / Skilled Labor
Installation Technician, Maintenance Worker, Maintenance Technician / Mechanic, Field/Service Technician
Requisition
110207
-Posted
- Direct Operations
- TN
- Chattanooga
- Full Time - Regular
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States.
With a history dating back to 1886 and celebrating 140 years in 2026
, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
Join a great company with an exciting Field Service Representative opportunity in Chattanooga, TN.
This position is a union position with Tennessee American Water and the starting pay rate is $29.14 per hour.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
Work Schedule:
Monday to Friday 7:30 a.m. to 4:00 p.m. Overtime opportunity.
American Water employees also receive learning opportunities and work experiences to grow professionally.
Primary RoleWorking independently without direct supervision, talks directly with customers and national call center to determine appropriate response. Performs a variety of tasks to assist in the efficient and reliable operation, maintenance, protection, and appearance of all pipelines, services, hydrants, valves, meters, meter settings, and other appurtenances within the distribution system. Initiates or discontinues services to the customer's home or establishment including installation or removal of meters, following written or oral instruction.
Key Accountabilities- Constantly performs work assigned by supervisor; collects, compiles, and records work data.
- Constantly locates appropriate valves at customer's home or establishment and turns valves to permit flow or discontinuance of water, using various tools.
- Frequently records meter readings. Frequently investigates customer complaints and completes service orders, as required.
- Frequently inspects meters, valves, hydrants, and pipes to detect defects such as leaks or malfunctioning meters.
- Constantly tightens pipe connections, clamps, and couplings to prevent leaks, using wrenches and various hand tools.
- Frequently communicates with customers, supervisory personnel, company dispatcher, or national call center, as required.
- Frequently disconnects and connects water meter to outlet and inlet cowlings, using assorted hand tools.
- Constantly uses miscellaneous equipment including, but not limited to, pry bars, shovels, picks, hand tools, power tools, or equipment and valve keys.
- Frequently backfills, tamps, and installs temporary paving, using assorted hand tools, power tools, or equipment.
- Frequently ensures job site is secure prior to leaving.
- Frequently determines appropriate…
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