Service and Maintenance Tech - Generators

Service & Maintenance Technician — Standby Generators

Employment Type:

Full‑time.

Location:

Knoxville, TN (home‑based dispatch, daily travel throughout SE Knoxville and surrounding service area).

Reports To:

Service Manager. Pay Rate:
Up to $35/hr or more, depending on experience — plus bonuses.

• Competitive compensation package based on experience and qualifications
• 10 paid‑time‑off (PTO) days for vacation, sick leave, and personal days
• 9 paid holidays to observe major national holidays
• 401(k) retirement plan with company matching
• Comprehensive health, vision, and dental insurance coverage
• Opportunities for career growth and professional development
• Supportive and collaborative team environment
• Employee discounts on products and services
• Uniforms and safety gear provided

Top pay, real bonuses, dispatched from home. Pay plus bonus opportunities on top of your hourly rate. Your experience and skill set set your number. No wasted windshield time getting to a yard first. Just you, your truck, and a schedule of jobs across SE Knoxville and surrounding service area. Perfect opportunity for an independent tech to manage your own day in the field.

If you're mechanically sharp, like solving problems, and want a company that pays for performance and invests in where you can go next, this is for you.

• Preventive Maintenance
  • Perform annual and semi‑annual generator maintenance visits
  • Complete inspections, oil changes, filter replacements, battery testing, and operational checks
  • Identify potential issues before they become service failures
  • Document maintenance findings and recommendations
• Service & Repair
  • Diagnose electrical, mechanical, fuel, and control system issues
  • Troubleshoot generator failures and performance concerns
  • Complete repairs on residential and light commercial standby generators
  • Test the equipment after repairs to ensure proper operation
• Customer Experience
  • Communicate professionally with customers before, during, and after service visits
  • Explain findings and repair recommendations in a clear, customer‑friendly manner
  • Represent the company with professionalism and integrity
  • Maintain strong customer relationships and deliver a best‑in‑class service experience
• Administrative Responsibilities
  • Accurately complete service tickets, inspection reports and required documentation in Service Titan
  • Utilize company software and mobile applications to manage work orders
  • Maintain inventory levels and vehicle stock
  • Coordinate with dispatch and management regarding scheduling, parts needs and customer follow‑up

• 3+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive or related technical field
• Strong troubleshooting and diagnostic abilities
• Ability to work independently with minimal supervision
• Valid driver’s licence with an acceptable driving record
• Comfortable using tablets, smartphones and service software
• Ability to lift 50 pounds and work outdoors in varying weather conditions

• Experience servicing Generac, Kohler, Cummins, Briggs & Stratton or similar generator systems
• Electrical troubleshooting experience
• Generac certification or willingness to obtain certification
• Residential service experience and strong customer service skills

• Home‑based dispatch model with a company vehicle provided
• Daily travel throughout the Knoxville and surrounding service area
• Outdoor work environments
• Occasional after‑hours or emergency service support may be required

• A great fit for techs from HVAC, diesel, automotive, electrical or mechanical backgrounds looking to apply their skills to standby generators
• Ideal for someone who wants to work independently in the field rather than in a shop
• A strong match for self‑motivated, organized technicians who take pride in their work
• A path to long‑term growth with certification support and advancement opportunities

• Consistently completes scheduled maintenance visits on time
• Diagnoses and repairs equipment efficiently and accurately
• Maintains high customer satisfaction ratings
• Keeps service documentation accurate and up to date
• Operates safely and follows all company safety standards