TCSEPP Coordinator; Case Manager - Social Work Research & Public Service - UTK

Job Description

University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). The TCSEPP Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non‑custodial parents involved with the child support system. The Coordinator, based in Hamilton County, TN
, works with non‑custodial parents to promote trust and communication between them and the systems with which they interact as well as to involve children and custodial parents when possible. The Coordinator also weaves together a supportive network of formal and informal community-based resources and provides outreach and education to non‑custodial parents and the community s is a grant‑funded position and is contingent upon the continued funding of the grant.

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers.
• Develop individual action plans for participants and provide one‑on‑one case management to assist them with job readiness activities, emotional support, and encouragement.
• Maintain accurate records of all participant interactions in appropriate places (e.g., TCSES, Apricot, Excel spreadsheet, etc.).
• Monitor participants’ child support eligibility, payments, program involvement, compliance, and employment.
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment.
• Attend community interagency meetings to learn about and share available resources and information.
• Participate in partner meetings.
• Provide regular updates to Child Support staff and attorneys on participant progress.
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants.
• Participate in job/resource fairs.
• Handle fiscal tasks including One Card reconciliation, uploading and documentation of receipts, monthly gift card reconciliation, and travel reports.

• Experience:
  
  Two years of customer/client (case management) experience. In lieu of a degree, candidates with an additional two years of experience will be considered.
• Bachelor’s Degree.
• Valid driver’s license, a personal automobile, and a current automobile liability policy with continuous coverage.
• Experience, knowledge, and skills:
  • Ability to assess participant needs.
  • Ability to develop positive and trusting relationships with participants and offer emotional support.
  • Ability to positively interact with partners including child support, court, attorneys, etc.
  • Ability to promote the program to potential participants, partners, and employers.
  • Ability to advocate for participants.
  • Ability to work independently and within a team setting.
  • Ability to travel to multiple counties to serve participants.
  • Ability to be flexible with respect to changing needs of the project.
  • Excellent oral communication skills.
  • Proficiency with Microsoft Office.
  • Experience with data management systems.

Applicants must be legally authorized to work in the United States on a full‑time basis without need for current or future sponsorship for employment‑based visa status.

• Experience working with non‑custodial parents and/or employment programs; experience collaborating with community groups and/or social service organizations.

• Hybrid position requiring travel throughout Hamilton County, TN. Applicants must live within one hour of Hamilton County, TN.

• UT market range: 07.
• Anticipated hiring range: $50k.
• Find more information on the UT Market Range structure and UT Benefits here.