Student Support Coordinator - Office of Student Outreach and Support - UT Chattanooga;

Coordinator of Student Outreach and Support/Basic Needs Case Manager

Under the supervision of the Associate Director of Student Outreach and Support, the Coordinator of Student Outreach and Support/Basic Needs Case Manager provides advanced basic needs program coordination and student support services. This position will oversee key departmental programs such as Scrappy's Cupboard Food Pantry, Scrappy's Fresh Produce Market, the Student Emergency Fund, the Emergency Technology Program, Cap and Gown Loans, and Aunt Flow period product.

This position will also support in the areas of grant writing and review processes, and program development under the direction of the Associate Director of Student Outreach and Support.

The Coordinator of Basic Needs Services will coordinate basic needs services, including but not limited to food, housing, technology, and financial support. This position will assist in supervising volunteer staff and providing tasks to student staff, graduate staff, and student interns as needed. Additionally, this position provides case management and referrals to campus and community resources, deliver trainings and perform administrative tasks to support basic needs services and student support services.

The Coordinator of Basic Needs Services will serve as a member of the Case Assessment, Review, and Evaluation (CARE) Team. This position plays a vital role in the development of a campus environment in which students learn and grow into positive, productive citizens and continue to build on our UTC Community of CARE.

Primary Responsibilities/Functions:

• Provide Student Support in Individual and Group Settings (primarily in reference to basic needs insecurities)
• Conduct outreach to referred students
• Provide 1-on-1 non-clinical case management
• Assist in crisis intervention
• Conduct both formal and informal assessments
• Utilize NABITA rubric to determine risk and suicidality scales
• Assess for basic need insecurity
• Provide referrals to resources on and off campus
• Oversee and facilitate functions of SOS Programs:
• Scrappy's Cupboard Food Pantry and Scrappy's fresh produce market
• Student Emergency Fund
• Emergency Technology Program
• Aunt Flow Period Products

Office Support

• This position will participate in collaboration within SOS and with on and off campus departments/resources.
• Participate in 1-on-1 supervision with full-time staff and in SOS, SOC/CARE, SEF staff and team meetings
• Facilitate referrals to internal and external resources

Development and Support

• Advocate on behalf of Students in University Settings and Processes.
• Assist in processing Academic Notifications
• Collaboration with other on and off campus offices for events and student care
• Provide letters of support for students in different university processes
• Conduct grant writing, application, and evaluation duties, as well as program assessment and data collection duties
• Apply for and maintain grants related to programming and functions.
• Collect, maintain, and assess data related to programming, functions, and other relevant needs

Competencies/Qualifications

• Excellent judgment with the ability to manage highly sensitive and confidential information
• Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
• Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity
• Skill in writing concise, logical, analytical reports to convey complex issues.
• Ability to maintain neutrality and work under stress
• Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs
• Ability to work as part of a university-wide community to resolve complaints in a neutral and sensitive manner
• Ability to establish and maintain professional and productive working relationships with staff at all levels at the University

Knowledge, skills and abilities

• Experience writing grants, working…