Training Instructor, FSD - Chattanooga, TN

SUMMARY

Primarily assigned to instruct specific training classes or lessons;
Plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality instruction for security personnel contracts supported by the Federal Services Division (FSD) and any training offered by the Walden Training Academy. Instruction may occur both individually and in group settings, covering the use of various security equipment and task performance. Requires an advanced level of interaction skills, often dealing with participants who are learning new skills for the first time.

• Participates with the training team to analyze contract statements of work and other mandates to determine training requirements within the FSD;
• Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the Academy Manager or Director of Operations and Training;
• Responsible for all contract training compliance mandates within the FSD;
• Creates and edits training programs in accordance with Statements of Work requirements and customer approval requirements;
• Coordinates and facilitates assigned training programs, re‑training programs, annual in‑service training, and specialized training sessions for protective security officers, court security officers, and security supervisors within the FSD;
• Assists in business development, capture management, and proposal production efforts, including, but not limited to, serving as a subject matter expert, drafting training narrative for proposal efforts;
• Supports onboarding activities within the FSD and delivers orientation training to new employees;
• Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS);
• Records and maintains certification requirements and credentials;
• May assist in facilitating licensure to ensure 100% compliance;
• Assemble packets for submission to Local, State, and Federal agencies for training approvals;
• Assist in online applications for submission;
• Performs all other duties as assigned by the Academy Manager or Director of Operations and Training.

This job has no supervisory responsibilities.

• Analytical – Collects and researches data;
  Uses intuition and experience to complement data;
  Designs workflows and procedures;
  Synthesizes complex or diverse information;
  Uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems promptly;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem‑solving situations;
  Uses reason even when dealing with emotional topics.
• Innovation – Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Generates suggestions for improving work;
  Develops innovative approaches and ideas;
  Presents ideas and information in a manner that gets others’ attention.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Project Management – Develops project plans;
  Coordinates projects;
  Communicates changes and progress;
  Completes projects on time and budget;
  Manages project team activities.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication – Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret…