Carrier Service Representative

Overview

Carrier Service Representative — CHATTANOOGA EXPEDITED

Hours:

08:00–17:00 | Position open to remote:
No

Who We Are:

Trucking is a tough business. Xpress Technologies goes the extra mile to help our community of carriers and drivers, and the shippers they serve. We harness deep expertise in trucking and intuitive technology to connect small and mid-size carriers with the best freight from shippers nationwide. We are committed to making life better, easier and more rewarding for carriers, drivers and shippers everywhere.

Why Xpress Technologies:
This is your chance to be part of transforming one of America’s largest industries from the inside out. We offer a highly competitive compensation package, a collaborative work environment, profit-sharing, an employee stock purchasing program, 401K matching, and a professional development allowance.

Assist Carrier Representatives in managing day-to-day activities and operations. Maintain and further develop quality relationships with carriers and drivers. Track and trace loads covered by contracted carriers. Provide necessary information to internal departments to meet service parameters required by the customer. Provide Carrier Representatives and Customer Experience Representatives load status updates.

• Provide carriers and drivers all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
• Maintain and further develop carrier and driver relationships through daily communication.
• Provide excellent customer service by tracking loads to help ensure on-time pickups and deliveries.
• Document all communications and information related to load status within the TMS.
• Enter all required driver information within the TMS.
• Enter arrival and departure times within the TMS for all pickups and delivery locations.
• Proactively provide tracking updates to Carrier Representatives and Customer Experience Representatives.
• Resolve problems when they arise.
• Escalate problems to Carrier and/or Customer Experience Representatives if required.
• Manage unplanned accessorial charge issues when applicable.
• Enter all necessary information into the TMS to ensure data integrity.
• Prioritize tracking based on customer priority and time sensitivity.
• Represent our customer when working with contracted carriers.
• Act as a representative of all contracted carriers.
• Identify and communicate ways Xpress Logistics can continuously improve its operations.
• Execute Carrier Representative responsibilities when they are out of the office or unavailable.

Other duties as assigned.

Education

• College degree in business or experience in the transportation field is preferred.

Experience

• Sales, Marketing or Customer Service experience preferred.

Skills/Certifications

• Excellent written and verbal communication skills
• Experience working in a deadline driven environment
• Ability to work in stressful situations
• Ability to multitask required

Attention to detail

Normal office settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.