Dispatcher; Part-Time

Reports To: Manager of Paratransit Services

Company: CARTA (Chattanooga Area Regional Transportation Authority)

Location: Chattanooga, Tennessee

Rate Of Pay: $20.88, Hourly/Non-Exempt

Schedule: Sun 6:00 a.m. – 1:00 p.m., Tues, Thurs, Fri 12:00 p.m. – 4:00 p.m. Sat 5:00 a.m. to 2:00 p.m.

The part-time Dispatcher is responsible for coordinating fixed route and shuttle operations by using a computer-aided dispatching system to receive and respond to calls, monitor bus operations, and ensure effective communication between operators, supervisors, and law enforcement when necessary. This role requires the ability to evaluate emergency situations, provide appropriate responses, and maintain professionalism under high‑pressure conditions.

Other duties may be assigned that are in keeping with the goals and objectives of CARTA.

• Receive and assess calls from operators, determining the location and nature of emergencies.
• Dispatch supervisory personnel and/or law enforcement as deemed necessary.
• Monitor emergency alarms from buses and enter, update, and retrieve critical information in computer systems.
• Maintain professional standards when receiving calls, even in challenging situations involving obscene language.
• Communicate effectively via radio, telephone, and computer systems to relay important information.

• Use computer-aided dispatching (CAD) systems to track and coordinate transit operations.
• Evaluate incoming information and consider multiple factors to determine the appropriate response.
• Interpret and apply work rules as necessary to ensure smooth transit operations.
• Assess drivers visually to make proper judgments regarding reasonable suspicion of substance abuse.

• Operate and monitor multiple computer screens, keyboards, and radios simultaneously.
• Ensure timely and accurate data entry related to transit operations and emergency incidents.
• Maintain a working knowledge of CARTA’s routes, schedules, and transit systems.

• Education: High school diploma or equivalent required.
• Experience: CDL Class B with air brake and passenger endorsement. Previous experience as a fixed route driver, including working the daily extra board to understand scheduling rotations and work rules.
• Skills: Strong knowledge of CARTA’s routes and schedules. Excellent verbal and written communication skills for relaying information effectively. Ability to remain calm under pressure and make sound decisions in emergency situations. Strong coordination skills to operate and monitor multiple systems simultaneously. Professionalism and composure when handling difficult or stressful situations.