Dispatch Manager

Dispatch Manager – Full Time

Location:

Chattanooga, TN

Schedule:

Monday – Friday | Daytime Schedule Compensation:
Based on Experience/ Salary + Bonus

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At Southern Carlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly because every second matters.

Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve We're committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops.

At Southern Carlson, we're more than a supplier—we're a service-driven partner focused on building long-term relationships and delivering results.

We're hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for our Commercial Chattanooga branch. This role is responsible for ensuring drivers, routes, deliveries, pickups, and documentation are managed efficiently while maintaining a high level of customer service and DOT compliance.

If you're an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet
• Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments
• Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements
• Verify shipping and delivery documentation to ensure accuracy and alignment with customer requirements
• Monitor driver logs and vehicle information to maintain DOT compliance
• Communicate with customers regarding delivery schedules, inquiries, and service-related concerns
• Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations
• Organize and coordinate pickups from local vendors
• Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity
• Provide direction and support to drivers and ensure company transportation policies and procedures are followed
• Maintain a professional, safety-focused, and customer-first transportation operation

Experience:

1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred Leadership:
Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment Logistics:
Strong understanding of delivery scheduling, routing, and transportation operations Customer Service:
Proven ability to provide exceptional customer service while resolving delivery-related issues Communication:
Profes…