Parts & Service Coordinator

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Full Time Chattanooga, TN, US

4 days ago Requisition

Parts/Service Counter Associate

Join a hands‑on, customer‑focused team where mechanical aptitude, organization, and a willingness to learn can turn into a long‑term career.

Department:
Parts/Service

FLSA Status:
Non-Exempt

M-L Utilities is growing and we want YOUto be our next hire! We are looking for a Parts/Service Counter Associate who enjoys helping customers, solving problems, staying organized, and working in a fast‑paced parts and service environment. This role is a great fit for someone with customer service experience, warehouse or inventory experience, mechanical interest, or a desire to learn the equipment and parts business.

A mechanical background is helpful, but not required—we are looking for someone dependable, team‑oriented, and ready to grow.

• Assist customers at the front counter, over the phone, and through parts and service order requests.
• Look up parts using online vendor systems, internal resources, parts books, and team knowledge.
• Work closely with the Parts Team, Upfit Technicians, and customers to support timely, accurate communication.
• Help resolve customer questions or concerns in a friendly, professional, and solutions‑focused manner.
• Enter parts and service orders into the system and help organize backorders and shipping logistics.
• Receive, load, unload, verify, route, and prepare parts, materials, and shipments.
• Pull customer orders, stock inventory, support warehouse organization, and assist with shop orders.
• Maintain quick‑reference information for common parts to help serve customers efficiently.
• Safely operate equipment such as a forklift when trained and authorized.
• Support the service department and perform other related duties as assigned.

• High school diploma, trade school, related training, or equivalent experience preferred.
• Customer service, parts, warehouse, inventory, equipment, automotive, construction, logistics, retail, or service department experience is helpful.
• Mechanical aptitude or interest in learning equipment parts and service processes is a plus, but not required.
• Comfort using computers, online lookup tools, email, and general business software.
• Strong communication skills and a professional approach to customers and coworkers.
• Ability to stay organized, follow through on details, and work as part of a team.
• Current driver’s license and acceptable motor vehicle record.
• Ability to obtain or maintain required certifications such as forklift, MSHA, First Aid, CPR, or other job‑related credentials.
• Ability to successfully complete required pre‑employment screening, which may include background check, post‑offer drug screen, DOT physical, and WorkSTEPS functional capacity testing.

• You enjoy helping people and solving practical problems.
• You like work that combines customer interaction, computer‑based lookup, inventory, and hands‑on activity.
• You are interested in learning more about equipment, parts, service operations, or the heavy equipment industry.
• You want an opportunity with training, teamwork, and room to build valuable skills over time.

• This position may require sitting, standing, stooping, kneeling, pushing, climbing, reaching overhead, and moving throughout the work area.
• Must be able to lift up to 50 lbs. and work indoors and outdoors in various climates and temperatures.
• The work environment may include moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles, and moderate noise levels.
• Appropriate personal protective equipment must be worn as required.

• A safety‑focused, team‑oriented work environment.
• Training and support to learn parts, service, systems, and customer processes.
• Opportunities to grow skills in customer service, inventory, warehouse operations, and equipment support.
• Competitive pay and a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and other company‑sponsored benefits for eligible employees.
• A company culture that values dependable people, strong customer relationships, and long‑term career development.

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, gender identity, marital status, disability, military status, veteran status, or any other characteristic protected by applicable law.

If you are dependable, customer‑focused, and interested in building a career in parts, service, warehouse, or equipment support, we encourage you to apply.