Assistant Manager

We offer an industry-leading benefits package that includes the following:

• Medical
• Dental
• Vision
• RX
• Optional FSA
• Optional Medical Waive Bonus
• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with a generous company match
• 120 Hours Paid Vacation Time
• 7 Paid Holidays
• Working Holiday Pay
• Volunteer Employee Program
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Company paid Medical Card renewal
• Additional PTO - Bereavement and Jury Duty

The Assistant Manager (AM) plays a key role in the daily operations of a convenience store, providing essential support to the General Manager (GM) and fostering a positive, customer-focused environment. As an AM, you will be responsible for overseeing team members during shifts, ensuring efficient store operations, and delivering excellent customer service. This position focuses on day-to-day people leadership, training, and store upkeep to meet company standards.

Responsible to consistently role model our Core Values.

• Team Leadership & Support

  • Assist with team member onboarding and training, ensuring new employees understand store procedures, customer service expectations, and company policies.

  • Provide guidance and daily supervision to team members, addressing questions and offering feedback to ensure adherence to standards.

  • Help foster a positive work environment that aligns with company values, encouraging teamwork and a customer-first approach.

  • Act as the primary point of contact in the GM's absence, handling day-to-day operations and escalating issues as needed.

• Customer Service

  • Model and uphold exceptional customer service standards, addressing customer inquiries and resolving minor complaints in a professional, timely manner.

  • Assist in monitoring customer satisfaction, providing feedback to team members, and suggesting improvements to enhance the overall shopping experience.

  • Ensure team members are knowledgeable about current promotions and product locations to assist customers effectively.

• Store Operations

  • Oversee store cleanliness, organization, and general upkeep, ensuring a safe and welcoming environment.

  • Conduct regular checks of store displays, stock levels, and product pricing to ensure compliance with company standards.

  • Implement daily checklists and procedures to maintain store organization, restocking, and cleanliness, particularly in high-traffic areas.

  • Assist with inventory counts, product rotation, and ordering as directed by the GM.

• Cash Management & Loss Prevention

  • Support cash-handling procedures by assisting with register operations, cash balancing, and accurate record-keeping.

  • Monitor registers for overages/shortages and ensure that transactions follow company policies and practices.

  • Help minimize shrinkage by observing potential loss prevention issues and escalating concerns to the GM.

• Safety & Compliance

  • Uphold all safety and security protocols, ensuring that team members understand and adhere to guidelines.

  • Conduct daily safety checks and assist with incident reports as needed, ensuring compliance with company procedures.

  • Communicate with the GM on any safety issues or maintenance needs to ensure a secure and well-functioning store environment.

• Strong customer service skills and commitment to creating a positive customer experience.
• Effective interpersonal and communication skills with the ability to provide clear instructions and feedback.
• Strong organizational skills with attention to detail and an ability to handle multiple tasks efficiently.
• Reliable, adaptable, and able to handle changing demands in a fast-paced environment.

• Associates Degree with a 1 year of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

• Bachelors Degree in Business Administration or relevant field plus 2 years of successful experience in retail, food service, or customer service, with some supervisory experience preferred or equivalent combination of education and experience.

• NA

• Cash register
• Microsoft Office Suite
• ERP

• Customer Locations

• Typically standing or walking
• Typically bending, crouching, stooping
• Repetitive wrist, hand or finger movement
• Occasional lifting (40 lbs.)

• Office equipment
• Cash Register