Technical Manager

Overview

Who we are—

Essco Calibration, a Transcat company, is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles, we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Essco/Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay Range: $110,000 - $140,000

The Onsite Field Service Calibration Technical Manager is responsible for overseeing the operations of the Onsite Department, ensuring calibrations are completed accurately, safely, and in compliance with ISO/IEC 17025 and customer requirements. This role manages scheduling, resources, and documentation while providing technical guidance, supporting customer needs, and driving continuous improvement in quality, efficiency, and service delivery.

• Oversee daily operations of the Onsite Department, including scheduling technicians, allocating resources, and ensuring readiness of equipment, supplies, and job packages.
• Ensure calibration processes are performed in compliance with Essco and customer procedures, with accurate and timely documentation of all data, results, and scope changes.
• Provide technical support, guidance, and mentorship to team members; foster knowledge sharing, recommend training and cross-training opportunities, and support workforce development.
• Collaborate with internal teams, including Lab, Quality, Sales, and Executive Management, to align goals, address customer needs, and pursue new business opportunities
• Promote effective communication, planning, and coordination within the department and across all stakeholders to drive efficiency, quality, and customer satisfaction.
• Respond to customer inquiries with professionalism, provide solutions, and ensure high levels of customer satisfaction while maintaining integrity and adherence to company policies.
• Continuously evaluate and recommend improvements to processes, techniques, and instrumentation to enhance productivity, quality, and cost-effectiveness.
• Maintain compliance with governing standards, company policies, and safety practices; proactively identify risks and implement corrective actions as needed.
• Lead or participate in team meetings and project initiatives, ensuring alignment with organizational goals and supporting department growth.
• Engage in ongoing professional development to stay current with industry best practices, technical advancements, and evolving customer needs.
• Model the Company’s values to influence others to perform in an aligned manner.
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.
• Other duties as assigned

• Knowledge of regulations and industry standards for aerospace, life science, and military product lines, with a developed working knowledge of ISO/IEC 17025 requirements.
• Ability to apply statistical methods for evaluating measurement standards, analyzing processes, and recommending improvements to calibration methods, procedures, and instrumentation.
• Experience leading continuous improvement…