Customer Service Representative

Benefits

• PTO Time
• Flex Schedule
• Get Paid Weekly
• 401(k) Match @ 4%
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays to Celebrate
• Company Events

Do you want to join our growing, customer-focused, and, dare we say, fun team? Then we want to talk to you TODAY! We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow! We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long.

Join us in making every home and business a Customer and Mill Town fan. Make this year the first to join the Mill Town team.

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment

Job Type: Full-time

Pay: $/Hour

Mill Town Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.