Customer Service Representative

Our client is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, they continue to expand their reach, as well as their product offerings. Hospitals, emergency medical services (EMS), and others trust them to provide high-quality products and exceptional customer service - CALL CENTER EXPERIENCE REQUIRED.THIS

IS ONSITE 3 DAYS A WEEK IN CHELMSFORD, MAThis role involves handling a high volume of inbound customer calls, processing orders, and providing exceptional support to ensure customer satisfaction. The position supports a growing company that delivers innovative medical devices and software solutions worldwide, with a focus on maintaining outstanding customer relationships.

Work Schedule:

Monday, Tuesday, Wednesday, Thursday, 8:30 AM - 5:00 PM (hybrid with remote days on Monday and Friday)
Required

Skills and Experience:

1-2 years of solid customer service experience, preferably in a call center environment

Proficiency in using computer databases and order processing systems

Professional telephone manner and a strong customer focus

Attention to detail to minimize errors and ensure accurate order processing

Ability to understand complex product configurations and handle multiple tasks efficiently

Effective oral and written communication skills

Ability to quickly learn and apply company policies and procedures INTERVIEW WITH TECHNEEDS REQUIRED Think you know someone who'd be perfect for this role?

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Techneeds has offered contract-to-hire and direct-hire talent solutions to some of the best employers in New England for over 45 years. As a Technology, Manufacturing, and Engineering staffing & recruitment agency, we're experts at finding, screening, and placing in-demand talent with top employers in New England.

IND3

Customer service, call center, order processing, Oracle database, web store navigation, order management, credit approval, return authorization, shipping tracking, CRM, data entry, multi-tasking, professional communication, Microsoft Office, high volume calls, customer support, problem resolution, product knowledge, team collaboration, extended hours, phone systems, fax processing, email correspondence, policies and procedures, attention to detail