Field Service & Operations Specialist

REON develops advanced energy storage solutions that help commercial and industrial customers improve resilience, optimize energy usage, and support critical operations. Our systems combine energy storage, power electronics, software, and remote monitoring technologies to deliver reliable power where it matters most.

We're looking for a hands-on Field Service & Operations Specialist to help deploy, troubleshoot, maintain, and improve our systems while supporting customers and internal operations.

• Based in Chelmsford, MA
• Approximately 30% travel throughout the United States
• Travel supports customer deployments, commissioning, troubleshooting, and service activities

• Troubleshoot, repair, and commission energy storage systems
• Travel to customer sites for installation, service, and support
• Provide technical support via phone, email, and video conferencing
• Perform root cause analysis and document findings

• Perform incoming inspections and acceptance testing
• Validate equipment before shipment and deployment
• Conduct electrical, mechanical, and system-level diagnostics
• Perform firmware updates, configuration changes, and validation testing
• Support RMA, repair, and refurbishment activities
• Work with engineering teams to investigate field issues
• Identify recurring failure modes and reliability improvements
• Support testing of new hardware and product enhancements
• Provide feedback that improves product performance and serviceability

• Manage inventory, spare parts, and service equipment
• Help develop scalable service and operational processes

• Technical training, military technical experience, or equivalent practical experience
• Experience troubleshooting electrical, mechanical, or electromechanical systems
• Experience using diagnostic software and tools such as multimeters
• Ability to read wiring diagrams and technical documentation
• Strong problem-solving and communication skills
• Valid driver's license and willingness to travel

• Experience with energy storage systems, power electronics, industrial equipment, telecommunications, renewable energy, or automation systems
• Familiarity with lithium-ion batteries, BMS systems, CAN bus, Modbus, or industrial networking
• Experience with field service, commissioning, quality assurance, or technical operations

• Work directly with advanced energy storage systems
• Collaborate closely with engineering and product teams
• Gain exposure to field service, operations, reliability, and product development
• Make a visible impact in a growing company
• Opportunity to grow into leadership roles as REON scales

We're looking for someone who enjoys solving technical problems, working directly with hardware, helping customers succeed, and building better systems and processes.