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Field Service Engineer
Job in
Chelmsford, Middlesex County, Massachusetts, 01824, USA
Listed on 2026-09-21
Listing for:
The DAVIS Companies
Full Time
position Listed on 2026-09-21
Job specializations:
-
Engineering
Technical Support, Systems Engineer -
IT/Tech
Technical Support, Systems Engineer
Job Description & How to Apply Below
Location Chelmsford, United States
Sector Engineering
Salary $ to $ per annum
Provide specialist level support for external customers:
- Flexible and able to travel 50%.
- Provide installation services, billable services, applications development assistance, warranty services, and customized training to customers.
- Document customized lists of spare parts for each installation.
- Provide on-site and remote technical support. Confidently troubleshoot any problem and stay with the issue to resolution.
- Provide customers with quotes for these services.
- Enter cases in the CRM system and actively manage the case and solution workload.
- Prepare for field visits to understand every option and feature of an order. Be prepared to make customers successful with the product in every aspect of their ownership experience.
- Recover from field visits by closing any open issues.
- Keep current with the latest application practices, challenges, and best known methods.
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