Team Leader II - Financial Assistance

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Full-time Regular Chelmsford, MA, US

13 days ago Requisition

Salary Range: $66,950.00 To $85,361.25 Annually

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values:
Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

Responsible for assisting management with leading the Financial Assistance team and supporting the daily operations of the department. Oversight of collection resolution and follow-up delinquent loans as well as the daily functions of all collections staff in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

• Review and approve negative share charge-offs within established guidelines set forth in the Credit Union Policy.
• Prepare, analyze and distribute monthly reports as assigned by the Loan & Credit Resolution Manager.
• Provide effective communications with staff regarding changes or updates to be implemented within the department.
• Authority to approve or deny fee waiver requests within established guidelines.
• Handle members escalations received from other departments and members of the Financial Assistance team.
• Perform regular spot audits and employee evaluations, formulating and implementing corrective action as needed to improve collection performance and adherence to regulatory and department guidelines.
• Provide coaching, training and support to new and existing staff on a case by case basis.
• Aid management with the hiring process by reviewing potential candidates, participating in interviews and training and development of all new hires and existing employees.
• Posses a deep knowledge of all portfolios including but not limited to bankruptcy, repossessions and foreclosures.
• Provide the Manager with feedback regarding collection and repossession trends as well as personnel and operational issues.
• Update department procedures as needed under the guidance of management.
• Assist with contacting members to determine the reason for past-due accounts or contacting accounts post charge-off to support department needs.
• All other duties as assigned by management.

• Minimum 6-7 years of experience with consumer and secured real estate credit and collections, preferably within a financial institution.
• Strong leadership skills required.
• Oversight of maintaining delinquency and repossession rates at prescribed levels.
• Comprehensive knowledge of all requirements for bankruptcy, repossessions, foreclosures and loss mitigation options.
• Ability to make recommendations to management on unique collections cases.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Advanced negotiation and de-escalation skills to arrive at best overall solutions within established guidelines.
• Proficient knowledge in all MS Office products.
• Strong interpersonal, analytical and organizational skills.

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match
• Paid Time Off, Wellness Time & Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, US Alliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “US Alliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment…