Collection Specialist II

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Chelmsford, MA, US

7 days ago Requisition

Salary Range: $25.24 To $30.92 Hourly

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members‑first Credit Union Culture driven by our core Values:
Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

Responsible for assisting in the control, documentation, resolution and follow up of various delinquent loans and negative share accounts. All accounts are to be resolved in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

• Responsible for contacting members to determine the reason for past‑due accounts and utilizing skip tracing methods when needed.
• Work with members to cure defaults on late‑stage delinquent loans and share accounts.
• Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
• Document all work and member contact in the appropriate systems.
• Maintain accurate account records in accordance with policies and procedures.
• Provide maximum coverage of account queues.
• Negotiate payment plans with members using advanced negotiation tactics and techniques.
• Handle member escalations received from other departments and the Financial Assistance team.
• Possess a comprehensive knowledge of all portfolios.
• All other duties as assigned by management.
• Ensure compliance with all regulatory requirements.
• Represent USALLIANCE in a professional and positive manner.

• Minimum 2‑4 years’ experience with consumer credit and collections.
• Maintain key performance metrics at required levels.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Seasoned negotiation skills to arrive at best overall solutions within established guidelines.
• Comprehensive knowledge of MS Office products.
• Ability to make recommendations to management on unique collections cases.

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match
• Paid Time Off, Wellness Time & Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, US Alliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “US Alliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, US Alliance Federal Credit Union will not provide…