Senior Billing Representative

This position is Remote in Chelmsford, MA. If you are located within commutable distance to the office at 228 Billerica Road, Chelmsford, MA 01824, you will have the flexibility to work remotely
* as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm. One day a week in office which will be assigned upon start. It may be necessary, given the business need, to work occasional overtime. We offer up to 6 weeks of paid training. The hours during training will be 7:30 am to 4:00 pm, Monday
- Friday. Training will be conducted onsite.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative
• Submit claims electronically to the clearinghouse
• Based on department needs, monitors one of the following: back-end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs
• Trains new employees and completes other trainings throughout the year
• Communicate with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
• Assists in documenting standard operating procedures and business rules for the department
• Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
• Responds to patient complaints and escalated issues to ensure the appropriate action for resolution occurs
• Facilitates individual and small group meetings
• Maintains current knowledge of billing requirements and system practice

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in patient, client, or third-party insurance billing
• Work experience in a fast-paced environment requiring multi-tasking and problem-solving skills
• Ability to work full-time (40 hours/week) Monday
  - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm and come on site one day a week. It may be necessary, given the business need, to work occasional overtime

• Epic experience

• Reside within commutable distance at the office at 228 Billerica Rd, Chelmsford, MA 01824.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service.

• Ability to adapt to changes
• All employees working remotely will be…