Help Desk Engineer

Help Desk Engineer Company Summary

Triton Systems, Inc combines 30+ years of experience with exciting growth and innovation opportunities within the product development and R&D space. We support Government and commercial markets by delivering advanced solutions across applications in defense, security, aerospace, energy, environmental sustainability, and human health. Where we see a larger opportunity, we create new companies to scale these solutions into businesses. Our teams thrive in a collaborative, fast-paced environment where we tackle complex challenges, meet our customers' toughest requirements, and deliver high-impact results-on time, on budget and having fun while doing it.

We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support for both on-site and remote employees. The ideal candidate will blend strong technical troubleshooting skills (Windows environments, hybrid AD, and network fundamentals) with an understanding of strict IT management workflows using Ninja One. This role is highly dynamic and serves as a critical pillar for maintaining operational readiness and strict security compliance.

• Provide remote and on-site support for local and distributed staff.
• Troubleshoot advanced Windows workstation/laptop issues (e.g., corrupt OS recovery, driver conflicts, safe mode diagnostics, and TPM initialization errors).
• Administer and maintain user profiles within a Windows Domain operating in a Hybrid Active Directory configuration.
• Assist users with the complete Microsoft 365 suite (Outlook, Teams, One Drive/One Cloud, Office apps, and related productivity tools).

• Utilize Ninja One for day-to-day remote support, monitoring, patching, and endpoint management.
• Perform, audit, and push software installations, packaging, and critical operating system updates.
• Configure and maintain local and network printing infrastructure for multiple physical offices.
• Assist with basic network management, including troubleshooting TCP/IP configurations, testing connections, and supporting remote employees using VPN technologies.

• Support the onboarding and offboarding process
• Manage and provision file permissions, document libraries, and collaboration access natively within SharePoint sites.
• Document all system changes, configuration defaults, and resolution paths inside our internal ticketing and knowledge base frameworks.

• Adhere strictly to institutional security baselines required of a defense contractor
• Execute other related infrastructure tasks and hardware handling to support a 150-user, multi-site network footprint.

• Experience: 3–5 years of dedicated help desk or desktop engineering experience.
• RMM Tooling: Direct, hands-on experience utilizing Ninja One for patch management, scripting, and endpoint health reporting.
• Environments: Deep familiarity with Hybrid Active Directory setups, Azure/Entra , and SharePoint architecture.
• Networking: Clear understanding of core TCP/IP principles, network switches, and corporate VPN connectivity client tracking.
• Hardware: Proficient in disassembling, upgrading, and diagnosing physical hardware issues on business-class desktops and laptops, including conference room setup and support for Teams meetings.
• Soft Skills: Outstanding universal communication skills; ability to explain complex technical fixes in simple language to non-native speakers.
• Security Clearance: Must be a US Citizen capable of obtaining or maintaining a security clearance (due to defense contractor operating requirements).

Candidates must demonstrate direct, hands‑on administrative or troubleshooting experience with the following platforms:

• RMM & Endpoint Management:
  Ninja One (or a closely related framework) for remote access, patch deployment, scripting, and endpoint monitoring.
• Collaboration & File Systems:
  SharePoint Administration, including permissions mapping, document library structure, and site…