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IT Incident Management Lead
Job in
Chelmsford, Middlesex County, Massachusetts, 01824, USA
Listed on 2026-09-06
Listing for:
Digital Federal Credit Union
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Specialist, IT Support
Job Description & How to Apply Below
Digital Federal Credit Union is seeking an Incident Manager to oversee the incident and problem management lifecycle, ensuring rapid restoration of IT services and strict process adherence. You will lead the incident team, coordinate with stakeholders, and drive continual improvement across IT operations.
The role requires a Bachelor’s in IT/engineering or related field and 3+ years in ITSM, with experience in Jira, Pager Duty, Grafana, and Microsoft Office. On-call rotation is part of the role.
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