Director of Operations

We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do.

The Director of Operations provides strategic and operational leadership for Facilities, Information Technology (IT), and Fleet Management across the organization. This role ensures that the organization’s physical infrastructure, technology systems, and transportation resources are safe, compliant, efficient, and aligned with the organization’s mission.

The Director of Operations partners closely with program and administrative leaders to support high-quality service delivery. This position balances strategic planning with hands‑on oversight and strong vendor management, including direct management of the organization’s Managed Service Provider (MSP).

• Provide strategic direction, leadership and oversight to the Facilities Manager to establish priorities in the maintenance and operation of residential homes, program sites, and administrative offices (26 locations).
• Ensure compliance with licensing standards, life safety codes, OSHA requirements, ADA accessibility standards, and all applicable federal, state, and local regulations.
• Ensure processes are in place for all preventative maintenance programs and facility inspection protocols.
• Support budgeting, planning and execution of a variety of capital improvements, renovations, and expansion projects.
• Monitor facilities budgets and project and manage long‑term capital planning.
• Ensure readiness for regulatory inspections and audits.
• Oversee emergency preparedness and business continuity planning.
• Provide strategic direction for the organization’s IT systems, infrastructure, and cybersecurity posture.
• Directly manage the relationship with the Managed Service Provider (MSP), including:
  • Contract oversight and performance monitoring
  • Service level agreement (SLA) accountability
  • Escalation management and issue resolution
  • Strategic technology planning in partnership with the MSP and agency executive leadership
• Ensure reliable network performance, system security, and data integrity across multiple sites.
• Oversee HIPAA and data privacy compliance (if applicable).
• Support the exploration, development and implementation of technology solutions that enhance program documentation, communication, and operational efficiency.
• Provide oversight of organizational fleet operations
• Ensure compliance with vehicle safety regulations, insurance requirements, and driver eligibility standards.
• Oversee fleet budget, vehicle acquisition, maintenance scheduling, utilization tracking, and replacement planning.
• Ensure accurate documentation and regulatory compliance related to fleet operations.
• Support new program development, site acquisitions, and infrastructure scalability.
• Acts in a manner consistent with organizational values, program mission, and service delivery goals. Serves as a resource and role model for staff.
• Completes other duties as assigned by supervisor as they relate to the duties in this job description.

• Facilities Manager

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Bachelor’s degree in Business Administration, Operations Management, Facilities Management, Information Systems, or related field required (master’s preferred).
• Minimum of 7–10 years of progressive leadership experience in operations, facilities, or infrastructure management.
• Experience in nonprofit human services, healthcare, or multi‑site environments strongly preferred.
• Demonstrated experience managing vendor partnerships, including IT service providers.
• Experience with regulatory compliance in licensed or residential settings preferred.
• Strong understanding of nonprofit…