Retail Service Manager: Customer Experience & Ops
Job in
Chelmsford, Middlesex County, Massachusetts, 01824, USA
Listed on 2026-09-09
Listing for:
The Michael's Companies
Full Time
position Listed on 2026-09-09
Job specializations:
-
Management
Job Description & How to Apply Below
The Michaels Companies is seeking a Sales Manager in Chelmsford, MA to lead front-end and service operations, driving a high-performing selling culture and strong KPIs. You will coach teams, manage day-to-day execution, and ensure brand standards are met to deliver an engaging customer experience.
Responsibilities include SOP adherence, POS accuracy, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, with nights, weekends, and early mornings as part of work hours.
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