Service Technician II; Boston Area

Position Summary:

Service Technician II

As a Service Technician II, you independently manage on‑site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on‑site.

• Independently diagnose and resolve complex audiovisual system issues on‑site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
• Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
• Perform advanced troubleshooting of Crestron, Q‑SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
• Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
• Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
• Provide detailed end‑user training to clients on operation and best practices for their AV systems
• Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
• Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements

• Strong technical problem‑solving abilities with capacity to diagnose complex system issues independently
• Excellent client communication and relationship‑building skills with professional demeanor on‑site
• Proven ability to manage multiple priorities and adapt to changing job site conditions
• Strong customer service, interpersonal skills, and ability to interface with a variety of personality and cultures is mandatory
• Detail‑oriented approach to installation quality, system documentation, and service reporting
• Self‑motivated with commitment to continuous learning and professional development
• Industry certifications such as Biamp Tesira Forte, Q‑SYS level 1, Dante Level 1, Extron EAVA, and CTS are REQUIRED. Refer to L&D guide for more details

• High school diploma or GED required; technical certification or Associate’s degree strongly preferred. 3-5 years of experience in the AV integration industry with proven field service and installation expertise.
• Strong working knowledge of Crestron, Q‑SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues. Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools.
• Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations.
• Self‑directed with strong problem‑solving skills and ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and participate in after‑hours on‑call rotation as needed.

• Travel is required to client sites when necessary and conferences/training events as applicable
• Travel time compensated under a governing policy; more details available upon request
• Valid Driver’s License with no criminal record required
• Valid passport preferred for potential international travel

For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $35-45/hr depending on background and experience.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

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