NIGHT MANAGER

Night Manager – 11 Cadogan Gardens, London

Location:

11 Cadogan Gardens, London (South West), London, SW3 2RJ

• 29 days holiday including bank holidays
• Regular team events and appreciation days
• Free team meals
• Uniform provided
• Awards of Excellence recognition
• Discount on Spa treatments and products
• 25% discount on all Food & Beverage
• Length of service gifts
• Team referral scheme
• Health cash plan
• Team rate at our Iconic Luxury Hotels
• Friends and Family rate at our Iconic Luxury Hotels
• Employee assistance programme

To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse & The Apartments during night hours, while delivering exceptional guest service in line with company standards.

• To be intuitive and compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
• To be passionate and take pride in ensuring the well‑being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
• To take ownership and ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests’ names where appropriate.
• To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
• To be respectful and have a good line of communication with the Late and Early Duty Managers with any on‑going problems or issues. Ensure any complaints arising overnight are dealt with in accordance to the Company Standards.
• To be confident that all Night Staff have a full understanding of all computerised systems used across the Hotel.
• To have a comprehensive knowledge of the property to ensure the correct delivery of service if required (location of Housekeeping Items, Fuse Boxes etc).
• To take ownership and oversee the security of the Master Keys, including the receiving and issuing of keys.
• To take ownership and oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
• To take pride in ensuring all public areas are tidy and meet company standards.
• To be flexible when needed to meet short term demands.
• Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
• To make sure that the Company Policy and the Vision are followed at all times.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.