Assistant Front Office Manager Hotel

Lead the Front Office team at Chelsea Hotel, Toronto, as an Assistant Front Office Manager. Ensure exceptional guest services and a positive work environment while managing daily operations.

In this supervisory role, you will provide leadership for the Front Office team to maintain high service standards. Key responsibilities include managing desk operations, resolving guest concerns, and optimizing room availability. Your insights will help enhance guest experiences and promote a cohesive team atmosphere.

Key Responsibilities:

• Manage main desk operations and guest arrivals/departures

• Ensure prompt resolutions for guest concerns

• Promote positive work culture aligned with Chelsea values

• Monitor and control daily room distribution and availability

• Cover Guest Service Manager shifts as required

Requirements:

• Previous front desk and supervisory experience

• Proficient in Opera, Iris, and Microsoft Office

• Post-secondary education is preferred

• Strong customer service skills

• Ability to work various shifts and handle extended periods of standing or sitting

Embrace this chance to enhance guest relations and front office management at Chelsea Hotel.