Seasonal Tax Examiner

We are hiring seasonal staff to assist during the tax filing season (approximately 6 months starting in January). Full-time and part-time schedules are available as follows:
Full-time Monday through Friday 8:30am-4:30pm, part-time Monday through Friday 10:30am-4:30pm. These positions are hybrid with training conducted on site at 200 Arlington Street, Chelsea, MA.

Responsibilities:

• Respond to taxpayer telephone inquiries received on DOR’s tax hotlines
• Provide taxpayers with technical assistance by explaining state tax laws, rules, regulations, policies, etc.
• Have strong computer skills with a strong knowledge of Microsoft Word and Excel
• Perform computer research by accessing taxpayers’ account information and complete all casework/paperwork in accordance with Departmental policy

Qualifications:

• Strong analytical skills
• Ability to provide oral instructions over the telephone in a precise, understandable manner
• Effectively follow written and oral instructions
• Ability to gather information by examining records/documents and through tactful questioning of individuals.
• Exercises sound judgment and discretion in handling confidential information
• Prior experience working in a call center, or in the following fields: customer service, collections, and/or tax administration.
• One year of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work