Program Coordinator

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Job Description - Program Coordinator I (260001CS)

Job Description

Description

The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth’s assets, which include 61 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet.

• Wework with state agenciesto create and manage forward-thinking,sustainable buildings to meet the needs of the Commonwealth’s citizens and help achieve a zero-carbon future.
• We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions.
• We support the growth of the Commonwealth’s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth.
• We work to expand access, opportunity, and equityto create more inclusive services,planning and outcomes for all the citizens of the Commonwealth.

DCAMM is a central agency in implementing several key policy priorities of the Healey-Driscoll Administration, including promoting decarbonization and climate resilience in all state facilities, identifying and facilitating opportunities to repurpose underutilized state property for housing production, and increasing the participation of underrepresented groups in public construction contracting and in the public construction workforce.

The Program Coordinator I provides administrative support and office management within the Office of Facilities Management and Decarbonization (OFMD) at the Massachusetts Information Technology Center (MITC).This position works under the direction of the MITC Facility Manager.

This position is not eligible for hybrid work.

• Coordinates and tracks service requests, building occupant concerns, and work orders through the Capital Asset Management Information System (CAMIS)
• Receive, coordinate and disseminate requests, both internal and external, to appropriate DCAMM staff for resolution.
• Process work order requests and tenant complaints through CAMIS.
• Prioritize, organize and expedite the flow of work including scheduling appointments and coordinating necessary arrangements for meetings and conference rooms.
• Compose letters, correspondence, reports, financial and budgetary forms, etc.
• Inform and interpret policies and procedures to building customers and employees.
• Communicate effectively with building contractors, maintenance personnel and cleaning supervisors.
• Maintain confidential records and files.
• Coordinate the handling of records to be archived including documentation, inventorying and labeling records, preparing standard request forms and coordinating retrieval of records on an as-needed basis.
• Act as liaison to the IT Helpdesk.
• Coordinate supply orders for the unit.
• Other duties as assigned.

• Work experience in facilities operations and management.
• Knowledge of standard facility management practices.
• Experience utilizing computerized maintenance management systems.
• Computer proficiency, including the ability to develop and analyze spreadsheets, databases and reports.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

• I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• II. A Bachelor's…