Customer Service Representative

This job is located at 1 Park Street, Chelsea, MA 02150

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of the company and are accountable for delivering superior customer service. They also educate customers on our products and services and maintain company quality standards while complying with all policies and procedures.

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using the point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical, dental, vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our core values in all positions at the company:
Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results.

Massachusetts Pay Band: $15 - $17 USD.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If a reasonable accommodation is needed, please contact our recruitment team.

The decision on granting accommodation will be made on a case‑by‑case basis. For those located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment in accordance with the Fair Chance Initiative for Hiring Ordinance.