Customer Deductions Specialist

Customer Deductions Specialist

The Customer Deductions Specialist will be primarily responsible for managing and resolving customer deductions and short pays through detailed research, analysis, and cross-functional collaboration. This role will ensure timely identification and resolution of payment discrepancies while maintaining strong communication with customers and internal teams. Secondary responsibilities will include limited EDI order support and basic customer service functions.

Customer Deductions & Short Pay Management

• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery documentation, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
• Work closely with Accounts Receivable, Sales, Customer Service, Transportation, and customers to gather information and resolve discrepancies.
• Track and maintain detailed records of open deductions and resolution status.
• Submit disputes, validate claims, and process necessary credits when appropriate.
• Follow up on outstanding deductions and ensure timely closure of open items.
• Identify trends and recurring deduction issues and recommend process improvements to reduce future occurrences.
• Prepare and maintain reports on deduction activity, aging, and resolution metrics.
• Develop and complete weekly reporting for upper management outlining deduction trends, aging balances, status updates, key issues, and progress toward resolution goals.
• Present findings and provide updates to leadership on recurring issues, root causes, and opportunities for process improvement.

• Assist with basic EDI order monitoring and issue escalation when needed.
• Provide support for customer order inquiries, shipment questions, and account-related requests.
• Provide backup support to Customer Service during peak periods or coverage needs.

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Strong verbal and written communication skills.
• Experience with deductions, accounts receivable, customer service, or related business functions preferred.
• Knowledge of EDI processes is a plus.
• Proficiency in Microsoft Excel and Microsoft Office applications.

• Timely and accurate resolution of customer deductions and short pays.
• Reduction of aging deduction balances.
• Accurate and consistent weekly reporting to leadership.
• Strong communication and collaboration across departments.
• Identification and reduction of recurring deduction trends and root causes.

Kayem Foods is a family owned and operated craft meat business that has been making New England’s favorite franks, sausages, and prepared meats in Chelsea, Mass. since its founding by Kaz Monkiewicz back in 1909. Well over 100 years later, we are the largest meat processor in New England and still pushing our craft to the next level – tweaking recipes to have the perfect flavors and extending our expertise into delicious new areas and collaborations – such as Kayem’s Night Shift Brewing Small Batch Beer Brats.

One thing will never change, it’s our “Old World” food philosophy: to only make food we would share with our own friends and family. We offer the opportunity for professional growth and to make a difference in a flexible and collaborative environment.

Kayem offers competitive wages and benefits to full time employees.

Kayem benefits include:

• Healthcare Insurance, and Dental(pre-tax and effective first day of employment)
• Vision(pre-tax and effective the 1st day of the month after start of employment)
• Health savings account (HSA)
• Life Insurance and Accidental Death and Dismemberment(effective 1st day of employment and no cost to employee)
• Safe Harbor 401(K) Retirement Plan(with employer matching contributions of up to 3% plus 50% of your contributions up to 5%)
• Vacation Pay,Paid Time Off (PTO) and Holidays
• Education Reimbursement(eligible after 6 months of continuous employment and up to $3,000 for career development)
• Opt-Out Medical Rebate, Doctor on Demand, and Wellness…