Emergency Response Person

Emergency Response Person (Project Management)

The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERPs must be able to think quickly and remain calm under pressure. To communicate effectively, ERPs need excellent interpersonal skills and the ability to talk with people seeking their help.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide excellent customer service

Adhere to all company service and operating standards

Assess the level of priority for each call received

Identify the appropriate departments, vehicles, and personnel to dispatch to scenes

Dispatch medical, police, fire, and search and rescue first-responders as appropriate

Provide pre-arrival instructions to callers

Snow removal and general grounds maintenance

Light cleaning of community bathrooms and other duties as instructed by immediate supervisor

Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. Communication skills: ERPs must be good listeners and be able to communicate with members, employees, and third-party organizations.

Interpersonal skills:
Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.