Card Services - Card Services Specialist

Card Services - Card Services Specialist

Chelsea, MA 02150, USA

Posted Monday, January 26, 2026 at 5:00 AM

Company Overview:

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal;

voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more .

As a Card Services Specialist , you play a key role in delivering a seamless and secure experience for our members across all credit, debit, and ATM/ITM operations. You’ll serve as a trusted problem-solver, process expert, and partner to both our members and internal teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys investigative work, and is passionate about providing exceptional service

• Act as a subject matter expert for branch teams and internal partners, helping troubleshoot card, terminal, and transaction issues.
• Support escalated inquiries, providing clear, timely, and accurate guidance.

• Review and process daily and monthly card operations reports including card issuance, unposted transactions, address changes, and regulatory compliance items.
• Complete daily ATM settlement balancing and assist Accounting with required adjustments.
• Monitor ATM deposit activity for potential fraud and coordinate promptly with our Fraud team.

• Work with our card processor to research and resolve card and ATM transaction disputes.
• Ensure adherence to Card Act, Visa regulations, Reg E, Reg Z, and internal policies.
• Open and manage cases with the card processor, updating records and troubleshooting system errors as needed.
• Completes timely and accurate execution of the card dispute workflow, ensuring compliance with Regulation E, including interview and intake, transaction research, chargeback processing, merchant responses, applicable monetary credit posting, member communication, and troubleshooting.

• Manage incoming contact events, ATM eForms, and interdepartmental emails throughout the day.
• Collaborate with colleagues enterprise-wide to ensure timely resolution of member-impacting issues.

• Support special projects or additional duties as assigned.
• Demonstrate adaptability as processes, technologies, and member needs evolve.

• High school diploma or equivalent preferred.
• 2+ years of experience in banking, card operations, or financial services strongly preferred.
• Experience with debit/credit card processing systems and operational platforms.

• Strong attention to detail with a focus on accuracy and risk awareness.
• Basic understanding of banking regulations, including Reg E, Reg Z, and the Card Act.
• Excellent verbal and written communication skills.
• Ability to work independently, prioritize effectively, and remain focused under pressure.
• High comfort level with technology and frequent computer use.
• Problem-solving mindset with curiosity and initiative.
• Primarily office-based; hybrid eligible after onboarding.
• Highly stationary…