Mortgage Workout Specialist

At Metro Credit Union, we believe in showing up for our members when it matters most. As a Mortgage Workout Specialist, you’ll play a key role in helping members navigate financial challenges with empathy, clarity, and practical solutions, working to protect home ownership while supporting long‑term financial stability through thoughtful, individualized workout strategies.

• Manage a portfolio of past-due mortgage accounts and prioritize outreach based on risk and member needs
• Work one‑on‑one with members to understand their financial situation and identify realistic workout solutions
• Educate members on available options, including forbearance and other loss mitigation programs
• Analyze borrower financials, credit, and property details to recommend sustainable resolutions
• Negotiate and structure repayment solutions with a focus on transparency and fairness
• Partner with internal teams and external stakeholders to ensure a smooth, consistent member experience
• Maintain accurate documentation, reporting, and adherence to investor guidelines and servicing requirements
• Support process improvements and contribute to a more effective, member‑focused approach to collections and loss mitigation

• 3+ years of collections or loss mitigation experience
• Experience working with mortgage servicing and/or investor loans preferred
• Working knowledge of collections laws, regulations, and mortgage servicing practices
• Strong communication skills with the ability to navigate sensitive conversations in a clear, respectful way
• Ability to analyze financial information and make sound, balanced recommendations
• Detail‑oriented with strong organization and follow‑through skills

$26.5/hr – $35.95/hr

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week;
  Metro provides assistance toward premiums and copays
  Sales Incentives; annual retention bonus vesting program
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution
• Wellness Incentives;
  Employee Assistance Program;
  Flexible Spending Account;
  Health Savings Account;
  Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans;
• $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position‑related or job‑related tuition assistance to help you attain your long‑term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional training program (classroom, on‑the‑job, and mentoring)
  Stable and growing organization