Universal Banker Supervisor- Chelsea

New York,NY (Chelsea)
Salary Range: $27.48/hr - $41.21/hr

The Universal Banker (UB) Supervisor acts as a full‐service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB Supervisor is a "jack of all trades" who performs the duties of Supervisor, Customer Service Representative, and Teller, delivering quality customer service at an enhanced level and supporting branch sales and service efforts.

• Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service‑related issues in a timely and efficient manner.
• Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
• Oversee the assigned branch in a leadership capacity in the absence of branch management.
• Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
• Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers, ensuring that staff adheres to customer service standards, delivers excellent service, and follows new account procedures including CIP and BSA requirements.
• Provide customer‑facing staff with guidance in handling difficult or complex problems.
• Assist with the resolution of issues and ensure a mutually favorable outcome to the Bank and customers; esc…
• Open/close and oversee the banking office under established guidelines, when required.
• Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers and prospects to understand their needs and offer suitable products and services; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
• Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
• Communicate all disclosures, rules and regulations covering transactions, and FDIC protection to customers upon the opening of new accounts.
• Ensure accurate new account record‑keeping practices and perform timely follow‑up as needed.
• Adhere to regulatory, compliance, security, and audit policies/procedures, as well as the code of conduct and operational controls to ensure the safety and security of clients and bank assets.
• Perform additional duties as requested.

• High School Diploma or GED required.
• At least 3 years of retail banking experience in the combined roles of Teller / Customer Service Representative.
• 1–2 years of bank supervisory experience in either the teller unit or platform required; fully cross‑trained preferred.
• General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
• Prior experience in fostering and developing strong customer relationships.
• Ability to develop and maintain a detailed level of knowledge of banking products and services.
• Willingness to be cross‑trained in other branch functions.
• Excellent problem‑solving skills with the ability to provide solutions to customer issues.
• Confident, professional, and positive demeanor toward customers.
• Excellent interpersonal and communication skills (verbal + written); must have excellent phone skills.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Sound judgment and discretion when handling confidential information.
• Weekend work and extended hours or filling in at neighboring branch locations may be required.
• Mandatory training may require occasional travel.
• Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally protected class. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ta

Know Your Rights: https://(Use the "Apply for this Job" box below). Your Rights
6.

The Pay Transparency Notice: -