Mortgage Pre-Closer

A successful mortgage closing starts well before the closing documents are prepared. The Mortgage Pre-Closer helps ensure mortgage and home equity transactions reach the closing stage with accurate, complete, and timely information.

In this role, you will help identify and resolve missing pre-closing requirements, coordinate with borrowers and business partners, and keep transactions moving toward closing. Your attention to detail and sense of urgency will support an efficient closing experience for our members while helping Metro manage operational and documentation risk. At Metro, this role offers the opportunity to contribute directly to an important moment in the member's lending experience.

You will work with teammates and business partners across the closing process, develop practical mortgage operations knowledge, and see how accurate, timely pre-closing work helps transactions move forward successfully.

• The completeness and accuracy of assigned mortgage and home equity files before closing-document preparation

• Timely collection and validation of insurance, employment, credit, payoff, and scheduling information

• Coordination of home equity closings with borrowers and branch partners

• Clear communication and follow-up with closing attorneys

• Monitoring of the mortgage closing inbox for new scheduling activity

• Accurate system updates that provide the Mortgage Closing Manager with visibility into upcoming closings

• Obtain current insurance binders and confirm that required hazard insurance coverage is in place.

• Complete verbal verifications of employment for borrowers within required time frames.

• Pull final credit report inquiries at least seven days before closing and ensure the final invoice is included in the file.

• Coordinate home equity closing dates with borrowers and branches and record the closing date in the system.

• Obtain payoff information for home equity transactions.

• Send scheduling sheets to closing attorneys once required documentation has been received.

• Follow up with closing attorneys to support timely delivery and prevent avoidable closing delays.

• Monitor the mortgage closing inbox for newly received scheduling sheets.

• Assist with additional Mortgage Operations responsibilities as assigned by management.

• Assigned files consistently reach the closing-document stage with required pre-closing information complete and accurate.

• Insurance coverage, employment verifications, credit inquiries, invoices, and payoff information are obtained within applicable time frames.

• Home equity closings are coordinated clearly with borrowers and branches.

• Closing attorneys receive complete scheduling information with timely follow-up.

• Closing dates and file activity are accurately recorded, giving management reliable pipeline visibility.

• Potential documentation issues are identified early and escalated appropriately.

• Members and internal partners receive responsive, professional service throughout the pre-closing process.

• You enjoy organizing detailed information and making sure nothing important is missed.

• You take pride in accurate work and understand how small details can affect a closing.

• You work well in a fast-paced, deadline-oriented environment.

• You are comfortable following up with borrowers, branches, insurance agents, and closing attorneys.

• You can work independently while contributing to a collaborative team.

• You remain focused, dependable, and professional when priorities change.

You will be encouraged to use Metro-approved AI tools responsibly to improve efficiency and consistency in appropriate administrative work, such as organizing information, refining routine…