Medical PA

The post holder will be responsible for the provision of a comprehensive Medical P.A. service. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

The Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the Job Description & Person Specification

• The post holder will be responsible for the provision of a comprehensive Medical P.A. service. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To pro‑actively liaise with the Senior Sister and clerical supervisors within Out Patients to ensure effective clinic management (for example, cancelling, reducing and overbooking clinic lists.)
• To make travel arrangements on behalf of the Consultant(s) in accordance with Trust policies, and to arrange accommodation for visiting doctors as required.
• To take minutes at meetings as required, and to keep records of Consultant and junior medical staff leave.
• To prepare lecture notes and slides for presentations, and type research papers as required.
• To provide reciprocal cover in the absence of Medical P.A. and Medical Secretary colleagues as reasonably requested by management.

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook
• Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
• European Computer Driving License (ECDL) or Equivalent

• Substantial previous medical secretarial experience Experience of diary management.
• Previous experience of training other secretarial staff
• Previous experience of managing/ supervising staff

• Understanding of medical terminology (especially oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to remain calm when under…