Network Engineer - Wireless Specialist

Job Title

Network Engineer – Wireless Specialist (260001Z1)

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.

We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

EOTSS is seeking a Network Engineer – Wireless Specialist who will be responsible for providing operational and technical support for the Commonwealth’s enterprise wireless (WiFi) network infrastructure across multiple locations. This position supports Cisco and Juniper wireless environments and assists in maintaining secure, reliable, and high‑performing wireless connectivity for agency users and services. The incumbent will perform entry‑to‑journey level professional work in the implementation, monitoring, troubleshooting, and maintenance of wireless network systems in a large, multi‑site public sector environment.

Primary work location:
200 Arlington Street, Chelsea, Massachusetts 02150
.

Work schedule:

Monday through Friday, 9:00 AM to 5:00 PM EST. The role follows a hybrid model combining in‑office and work‑from‑home days as needed. Participation in on‑call rotation and availability for off‑hour work during cutovers, incidents, or emergencies is required. Occasional travel to agency sites or training locations (reimbursed per policy) may be necessary.

All offers of employment are conditional and subject to passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and required security training.

• Assist in the operation and maintenance of enterprise wireless networks utilizing Cisco and Juniper (Mist) technologies.
• Support wireless LAN controllers (WLCs), cloud‑managed wireless platforms, and access points.
• Monitor wireless network performance, availability, and capacity using enterprise monitoring tools.
• Troubleshoot wireless connectivity issues including authentication failures, RF interference, roaming issues, and performance degradation.
• Perform firmware updates, patching, and configuration changes in accordance with change management policies.
• Assist in configuring SSIDs, VLANs, authentication methods, and wireless security settings.
• Support implementation and maintenance of secure wireless protocols including WPA2/WPA3‑Enterprise, 802.1X, and RADIUS authentication.
• Document configurations, network diagrams, and operational procedures in accordance with Commonwealth standards.
• Participate in wireless deployments, site expansions, and hardware replacements.
• Respond to and resolve service tickets and incidents within established service level agreements (SLAs).
• Escalate complex issues to senior engineers as appropriate.
• Maintain accurate records in ticketing, asset management, and change management systems.
• Participate in root cause analysis and corrective action efforts.
• Ensure wireless infrastructure adheres to Commonwealth security policies and applicable regulatory requirements.
• Support coordination with information security teams on vulnerability remediation and audit findings.
• Assist in maintaining compliance with applicable frameworks (e.g., NIST, CJIS, or other regulatory standards applicable to the agency).
• Provide Tier 2 technical support to internal IT staff and service…