Technical Systems Analyst

Overview

An Official website of the Commonwealth of Massachusetts

Job Description - Technical Systems Analyst (260002KV)

Technical Systems Analyst - (260002KV)

Agency Overview: The Executive Office for Administration & Finance IT (A&F IT) is a unit under the Executive Office for Administration & Finance (A&F) supporting IT systems and applications for 15 various A&F agencies. One of the key agencies within A&F is the Department of Revenue (DOR). DOR manages Commonwealth taxes and child support, and their mission is to gain full compliance with the tax, child support and municipal finance laws of the Commonwealth.

The mission of DOR's Child Support Enforcement Division (CSE) is to make a difference in the lives of children by enforcing the financial responsibilities of parenthood. CSE's core functions are to establish paternity and establish, enforce, and modify child support and health insurance orders. The COMETS HD system is the agency's child support enforcement IT system.

Position Overview: A&F IT is looking for a Technical Systems Analyst to help enhance and support the COMETS HD system, the platform used by the Child Support Services Division at the Department of Revenue. The Technical Systems Analyst will support the design, analysis, and implementation of system enhancements and technical changes. This role partners closely with the business stakeholders, developers, architects, QA teams and external partners to ensure system modifications meet business, regulatory, and technical requirements.

The ideal candidate is a mid-level proficient analyst with strong experience in requirements analysis, data modeling, SQL, and SDLC practices. This position plays a key role in translating business needs into detailed functional and technical specifications while supporting application development and production readiness activities.

• Lead or support requirements gathering sessions with business stakeholders to document high-level and detailed system requirements.
• Analyze proposed legislative, policy, and operational changes impacting child support functionality.
• Translate business requirements into functional specifications, use cases, user stories, and technical design documentation.
• Perform gap analysis to assess impacts of proposed enhancements on existing system functionality.
• Develop and maintain design artifacts including: use cases and user stories or epics; process flow diagrams; report and interface specifications.
• Collaborate with developers and architects to ensure accurate interpretation of requirements and alignment with technical standards.
• Construct and execute SQL queries for data analysis, validation, and troubleshooting.
• Perform logical data modeling and assist with defining data relationships and system impacts.
• Review technical specifications to ensure traceability to business requirements.
• Support integration efforts with external agencies and federal/state partners as required.
• Maintain artifacts within the organization’s SDLC toolset.
• Participate in backlog grooming, sprint planning, and release readiness activities.
• Assist QA (Quality Assurance) and UA (User Acceptance Testing) teams in clarifying requirements and validating expected outcomes.
• Support production deployments, including validation of data updates and system functionality.
• Identify risks, issues, and dependencies and communicate proactively to project leadership.
• Provide functional guidance and knowledge transfer to business and technical teams.
• Assist with incident analysis and production issue triage.
• Support compliance with federal child support regulations, state policies, and data security standards.
• Promote collaboration, accountability, and customer-focused service delivery.

• 3-6 years of experience as a Systems Analyst, Business Analyst, or related technical role.
• Experience supporting enterprise applications within a structured development life cycle (SDLC).
• Demonstrated experience translating business requirements into functional and technical documentation.
• Working knowledge of relational databases and ability to write SQL queries.
• Experience with process modeling and…