Learning Systems & AI Enablement Manager

Chelsea, MA 02150, USA

Posted Friday, May 22, 2026 at 4:00 AM

Company Overview

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal;

voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more .

Position Summary

Hybrid | Full-Time

Reports to:

VP, Learning & Talent Development

We are seeking a Workforce Enablement & Learning Systems Manager. A builder , someone who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This individual will play a critical role in shaping how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk.

In this role, you will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You naturally think in systems rather than silos and approach problems with both creativity and sound judgment.

As Metro Credit Union continues to modernize across learning, AI adoption, and workforce enablement, this role will be instrumental in ensuring those efforts scale intelligently and sustainably. Success in this position requires a mindset grounded in experimentation, continuous improvement, and a willingness to Build Boldly , testing new ideas while maintaining strong operational rigor. This is not a role that simply maintains systems;

it’s one that helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. Most jobs ask you to maintain the playbook. This one asks you to help reinvent it. If building smarter systems, modernizing workforce enablement, and creating real business impact excites you, we’d love to meet you.

We are seeking an individual who is:

• Energized by simplifying complex systems
• Naturally inclined to identify opportunities to automate and streamline work
• Able to balance innovation with sound judgment
• Driven to build and improve rather than maintain the status quo
• Quick to learn and adopt new technologies —often faster than those around you
• Focused on business impact, not just training outcomes
• Motivated by ownership, accountability, and solving meaningful problems
• Drawn to working at the intersection of technology, people, operations, and learning
• Curious and excited about AI and emerging technology trends

What You’ll Do

AI Enablement & Workforce Capability

Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.

This may include:

• AI learning pathways
• Workshops and enablement sessions
• Resource hubs
• Usage and readiness measurement

Operational Readiness & Compliance

• Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary…