Workforce Enablement & Learning Systems Manager- L&D

Overview

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Massachusetts and New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in multiple locations and is designated as a Juntos Avanzamos (Together We Advance) credit union.

Metro has received recognitions for charitable work and awards in 2025. Learn more .

Hybrid | Full-Time

Reports to:

VP, Learning & Talent Development

We are seeking a Workforce Enablement & Learning Systems Manager. A builder who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This role shapes how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk.

You will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You think in systems, not silos, and approach problems with creativity and sound judgment. As Metro modernizes across learning, AI adoption, and workforce enablement, this role scales those efforts intelligently and sustainably.

Success requires experimentation, continuous improvement, and a willingness to Build Boldly, testing new ideas while maintaining operational rigor.

This role helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. If building smarter systems, modernizing workforce enablement, and creating real business impact excite you, we’d love to meet you.

• Energized by simplifying complex systems
• Naturally inclined to identify opportunities to automate and streamline work
• Able to balance innovation with sound judgment
• Driven to build and improve rather than maintain the status quo
• Quick to learn and adopt new technologies—often faster than those around you
• Focused on business impact, not just training outcomes
• Motivated by ownership, accountability, and solving meaningful problems
• Drawn to working at the intersection of technology, people, operations, and learning
• Curious and excited about AI and emerging technology trends

AI Enablement & Workforce Capability

Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.

This May Include

• AI learning pathways
• Workshops and enablement sessions
• Manager toolkits
• Resource hubs
• Internal adoption campaigns
• Usage and readiness measurement

Operational Readiness & Compliance

• Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary administrative burden.
• Partner across teams to ensure workforce readiness data, training evidence, and reporting stand up under scrutiny while remaining efficient and sustainable.

Workforce Readiness Insights

• Use data, reporting, and workforce signals to identify gaps, risks, trends, and at-risk populations early, so action happens before issues grow.
• Help leaders make smarter decisions through actionable workforce readiness insights.

Role

In the first year, success in this role will be defined by meaningful, measurable improvements across learning operations and workforce enablement:

• Manual tracking and administrative effort will be significantly reduced through smarter systems and automation.
• Audit evidence and workforce reporting will become faster, more accurate, and more reliable, enabling stronger compliance and decision-making.
• Leaders will develop a high level of trust in workforce readiness data and insights, using them confidently to guide business decisions.
• AI capabilities and adoption will visibly expand…