Digital and AI Innovation Product Manager

Digital & Ai Innovation Product Manager

The Digital & AI Innovation Product Manager reports to the Executive Vice President of Evaluation and Learning and leads Roca's efforts to design, pilot, and implement AI-enabled digital tools that strengthen frontline practice and support behavior change. This role works closely with frontline staff, program leaders, and external partners to identify opportunities where technology can enhance learning, coaching, decision making, and service delivery.

The Product Manager leads digital products from concept through implementation, translating operational needs into practical solutions that are aligned with Roca's intervention model and scalable across programs and partners. Working closely with internal teams and external developers such as Ten Point Data, the Product Manager oversees product design, pilot testing, user feedback, and adoption to ensure tools deliver meaningful value to staff and participants.

Success in this role requires regular in-person collaboration with staff across Roca's sites to understand operational needs, test solutions in real-world settings, and support the adoption of new tools and practices.

The Digital & AI Innovation Product Manager also helps shape Roca's approach to AI, ensuring that emerging technologies are used responsibly, ethically, and in ways that strengthen rather than replace human relationships and judgment. Success in this role requires curiosity, adaptability, strong collaboration skills, and the ability to balance innovation with disciplined execution while keeping staff and participant needs at the center of the work.

Digital Innovation Strategy and Leadership

• Advance Roca's digital innovation strategy aligned with organizational priorities, program growth, and national scale, with AI as a core pillar
• Identify Roca's unique value proposition in the behavioral health and violence intervention technology space
• Ensure digital innovation efforts strengthen frontline practice, support behavior change, and reinforce Roca's intervention model
• Measure and communicate the impact of digital innovation initiatives to leadership, funders, and partners

Lead Digital Product Development

• Lead the full lifecycle of digital products from concept through pilot, implementation, and early scale
• Translate program and practice needs into clear product requirements, priorities, and learning goals
• Oversee the design and implementation of scalable, high impact digital tools that reduce administrative burden and improve consistency and quality of practice
• Conduct user research with frontline staff, supervisors, program leaders, and partners to inform design and iteration
• Ensure quality standards across all digital and AI-enabled products

AI Strategy and Responsible Use

• Shape how AI is used across Roca's digital tools, ensuring applications are practical, ethical, and aligned with organizational values
• Develop and apply frameworks for responsible AI use that prioritize dignity, data privacy, equity, and human judgment
• Explore AI applications that improve administrative efficiency, data analysis, and decision support while freeing staff time for direct services

Pilot Design, Testing, and Learning

• Design and manage pilots, including goals, timelines, success measures, and learning questions
• Gather and synthesize feedback from users to inform iteration and improvement
• Use pilot results to guide decisions about refinement, scaling, or discontinuation

Implementation and Change Management

• Support adoption of new tools through onboarding, training, documentation, and ongoing support
• Partner with program leadership to integrate digital tools into daily workflows
• Foster trust and buy in by engaging staff early and responding to real operational constraints

Partnerships and Ecosystem Development

• Build and manage partnerships with technology firms, AI developers, academic institutions, funders, and innovation hubs
• Work closely with external developers such as Ten Point Data to design, build, and refine digital products
• Develop models for incubating, adapting, and scaling promising digital solutions across sites and partner systems
• Collaborat…